Reservations Executive

Key Responsibilities: Handle reservation enquiries and bookings across all channels, ensuring timely responses and accurate entries in Opera. Maintain room availability, follow up on booking issues, coordinate guest requirements with relevant departments and promote resort experiences to support revenue and guest satisfaction.

Requirements: Relevant qualification and at least two years of resort experience, with working knowledge of reservation procedures, revenue and e-commerce tools. Strong communication, customer service and organisational skills, attention to detail and proficiency in Microsoft Office are essential, along with the ability to work independently, manage priorities and remain calm under pressure.