Reservations Agent

Key Responsibilities: Handle booking enquiries from guests and travel partners, respond within 18 hours and accurately record reservations in Opera. Update room availability across booking channels, follow up on booking issues, coordinate guest requirements with relevant departments and promote resort experiences to support revenue and increase guest satisfaction.

Requirements: At least two years of resort experience, with working knowledge of reservation procedures, revenue and e-commerce tools. Strong written and verbal communication, attention to detail, customer service skills and proficiency in Microsoft Office are essential. Must be organised, flexible and able to manage priorities calmly while working independently and within a team.